Online services
Chaucer's suite of online services provide track & trace, order tracking and inventory control
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Shipping tools
A complete portfolio of tools including volume and currency conversion, vehicle types, useful links, shipping schedules, transit times and much more
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Complete our on-line form and we will email you back a quote for your specific shipment
Key Performance Indicators (KPI's)
Key Performance Indicators
We focus on bottom-line performance driven by our business processes, metrics, audits and reporting.
The resulting logistics execution gives you a competitive advantage.
For example, in addition to clearly documented operational guidelines, our Key Performance Indicators (KPI) process ensures that your objectives become ours.
With each customer, we jointly agree on the objectives most critical to the success of the customer's business strategy. The KPIs become the measurement on which we base our success.
This approach supports the goal of continuous improvement and gives you the information needed to stay informed and in control of their critical distribution functions.
Each goal is measurable, allowing for an objective evaluation of progress. We report the results to you in a variety of formats.
Here's an example of metrics we place on our own depot management performance:
|
Metric |
Goal |
Actual |
|
1-hour delivery within |
98% |
98.86% |
|
Cycle count LIA |
98% |
98,87% |
|
Proof of delivery entry |
99,5% |
99,79% |
|
Replenish / putaway |
2 hours |
56 minutes |
|
Other metrics include: 2-hour, same- or next-day delivery; root-cause analysis; blind-receipt reconciliation; etc |
||
Our environment
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Find out how to reduce your Carbon footprint and help Chaucer meet its Environmental objectives
All the documents you need to deal with Chaucer Freight are available on line in PDF format for your ease of use